Customer Service Specialist / Background Researcher
Confirm Choice, LLC – Nashville, TN 37215

Confirm Choice, a local background screening company, is growing and we are looking for a new member to join our team. We are a small company searching for the right person to learn all aspects of the operation. Previous experience in the background screening industry is a plus but not required. We are willing to invest time and training into someone who has initiative, is eager and willing to learn, a self-starter, and is looking to invest into a company long term. This position will be responsible for helping customers by providing product and service information and resolving technical issues. This job has great potential for growth for the right candidate.

Responsibilities include but not limited to:
• Handle customer inquiries and complaints
• Provide information about the products and services
• Research criminal records
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Call for employment, education or professional references

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multi-task
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Technical support a plus
• Proficient computer skills

Job Type: Full-time / Non-Exempt

Salary: Depending on Experience

Required education:
• High school or equivalent

Required experience:
• Customer Service: 2 years

Full Benefits Package to include medical, dental, vision, life, FSA, 401k with company match, paid vacation, sick and holidays

Submit your resume to

Confirm Choice is an Equal Opportunity Employer.